Frequently Asked Questions
I want to buy a single product only , how do I do this ?
Please visit one of our great retail partners: Fairprice, ColdStorage, Redmart, Hao-Mart, or ShengSiong.
Why do I have to buy in bulk ?
We are not a retail supermarket. We are just complementing requests from customers to buy bulk orders on-line
What are the delivery charges?
Since you are buying in bulk we will cover the delivery charges for you! That means all products that you can find on this website have no delivery charges!
How long do orders take to process?
We will need two working days to process and pack your items. Someone from the HeimatSterne team will contact you to coordinate the date and time of your delivery.with you.
Are there special deals and discounts ?
As you buy in bulk, there are certainly savings then buying a single product. However, we encourage you to do your own comparison. We work with great retailers and on-line partners which consolidate big volumes too. You might find a specific product at a lower price somewhere else.
Is there a lowest price guarantee ?
No, we do have occasional promotions on our website but our team will also host promotions at various retail stores. Please visit these stores for special deals.
How do I get vouchers and how long are they valid ?
Vouchers are sometimes given at special events. They might be subject to certain conditions, applicable to products, collections or the entire store. Vouchers are always time-based. You should check the conditions of your voucher at the time when you obtained them.